Agents Code of Conduct
Code of ethics & professional conduct (“CODE”) To be observed by agents and Tourism Management Institute of Singapore Pte Ltd (“TMIS”)
Vision & Purpose
This Code describes the expectations that we have of ourselves and of our Agents as we work together as partners to bring about and deliver quality private education to all students who are enrolled or plan to enroll on our courses.
This Code articulates the ideals to which we aspire but does not purport to be exhaustive. Under all circumstances, the guiding principle shall be fairness and honesty in all our dealings and doing what is right and honorable at all times in order to uphold and maintain the good name of TMIS.
Application
This Code applies to ourselves as well as all our duly appointed agents whether within Singapore or abroad as we firmly believe that the best could only be achieved through the collective efforts and dedication of everyone involved in the process.
Mandatory standards to be achieved and observed by agents
Good moral standards
Agents must possess good moral standards as they are expected to set an example for both present and prospective students and also through interaction with family members of students. Under no circumstances shall any Agent take unfair advantage of or abuse his position for self-gain or act to the detriment of others or does any act which is liable to bring TMIS into disrepute.
Honesty & Integrity
Agents must uphold honesty and integrity at all times and avoid allowing themselves to be placed in a position of conflict of interest. All financial aspects of the Courses shall be managed by TMIS and Agents shall refrain from collecting fees or payments directly from students otherwise than contractually provided for in the Agency agreement.
Respect & Fairness
Agents must treat all those who come into contact with them with due respect and humility and be fair to all without regard to gender, race or religion and must avoid discrimination at all times.
Professional Competence & Diligence
Agents are expected to possess suitable qualifications, discharge their duties with professional competence and perform their role and responsibilities diligently. They must avoid and refrain from making false or misleading statements, stating half-truths or providing information which is out of context which may be liable to mislead. To maintain standards and keep abreast of fresh developments, Agents shall continually up-grade their knowledge and attend refresher training and seminars when arranged by TMIS to do so.
Ethical Practice & Legal Compliance
Agents must always conduct themselves with decorum and refrain from embarking or engaging in unethical or corrupt practices in recruitment of students.
At all times, Agents must comply with the local laws and observe all legal requirements.
Complaints & Investigations
TMIS does not condone any unethical practices or violations of this Code. Any complaints received by TMIS will be thoroughly and impartially investigated and appropriate disciplinary action may be taken against errant Agent which may include the termination of the appointment of that errant Agent.
TMIS’S PLEDGE
At TMIS, we will do our utmost to deliver high quality private education to our students in order to enhance their career prospects.
We are also committed to support our Agents in their recruitment efforts and will communicate all fresh developments and up-dates in timely manner.
