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The Skills and Workforce Development Agency (SWDA) is a statutory board established on 1 July 2026 through the merger of SkillsFuture Singapore (SSG) and Workforce Singapore (WSG). SWDA regulates the private education industry in Singapore. As a regulator, SWDA ensures that only registered Private Education Institutions (PEIs) are allowed to offer private education and that PEIs meet and maintain the minimum requirements for the protection of students under the Private Education Act 2009 and its subsidiary legislation. For more information on SWDA, please visit the TPGateway website https://www.tpgateway.gov.sg/faq/private-education-institutions
The Enhanced Registration Framework (ERF), established under the Private Education Act 2009 (PEA) and the Private Education Regulations, and administered by the SWDA, sets out the mandatory registration requirements and legislative obligations that all Private Education institutions (PEIs), operating in and from Singapore, must meet. The ERF aims to ensure that PEIs in Singapore meet the required standards in order to protect the interest of the students enrolled in their institutions.
The EduTrust Certification Scheme (EduTrust) is a quality assurance scheme administered by the Skills and Workforce Development Agency (SWDA) for Private Education Institutions (PEIs) in Singapore. It aims to distinguish private schools that are able to consistently maintain a high standard in the overall provision of education services and demonstrate continual improvements that lead to positive student outcomes.
While the EduTrust certification scheme is voluntary, it is one of the prerequisites which private education institutions that enrol international students must meet to qualify for the issue of Student Passes, as stipulated by the Immigration and Checkpoints Authority (ICA).
TMIS has in place the following:
a) Fee Protection Scheme (FPS)
- TMIS has appointed Lonpac Insurance Bhd to be the provider of Fee Protection Scheme (FPS) under the Group Insurance for the protection of total course fees paid by international students. FPS protects the unconsumed course fees paid by students in the event that a PEI is unable to continue operating due to insolvency and/or regulatory closure.
- TMIS adopts the standard SWDA PEI-student contract for every enrolment. The contract spells out all the terms and conditions that bind the relationship between the student and TMIS, including a detailed breakdown of fees payable, payment schedule, and the terms of refund.
- TMIS provides a cooling-off period of 10 calendar days after the date that the Contract has been signed by both parties. Within these 10 days, the student can submit written notice of withdrawal and be entitled to the Maximum Refund amount stipulated under Clause 3 of the Contract, regardless of whether the Student has started the course or not.
Click here to view a sample of TMIS Standard PEI-Student Contract V4.0 and Miscellaneous Fees
TMIS offers a variety of programmes and activities to support our students in their learning journeys. These include:
- Pastoral Counselling (Silver Ribbon)
- Alumni Support (Emails on Job Opportunity)
- Industry Talks
- Monthly Newsletters
- Student Lounge
- Orientation
- Holistic Programmes (Community Involvement Programmes)
Feedbacks
We truly value your feedback. We will make every effort to address your concerns by:
- Acknowledge your feedback within 48 hours (2 working day)
- Initiate our investigation and conduct interviews for verifications (if necessary) within 7 working days
- Resolve complaints within a maximum of 21 working days upon receipt of complaint.
Any students that need to contact student support service for assistance, please contact :
Phone Number : +65 6238 8688 or email : This email address is being protected from spambots. You need JavaScript enabled to view it.
Procedures Transfer/Withdrawal/Defer Policy
Transfer, withdrawal and defer policy shall include but is not limited to the following:
- Circumstance(s) in which a transfer/withdrawal/defer application will be granted
- Additional fee payable - S$218 (inclusive of 9% GST) for Transfer and Deferment
- Conditions for refund of any fee paid
- Students will be informed of the outcome within fourteen (14) working days.
Withdrawal/Refund
Fees paid are refundable based on TMIS refund policy as follow:
| % of [the amount of Course Fees and Miscellaneous Fees paid under Schedules B and C] | If the Contracting Party’s written notice of withdrawal is received: |
|---|---|
| 50% | more than 20 working days before the Course Commencement Date |
| 25% | on or before, but not more than 20 working days before the Course Commencement Date |
| 0% | after, but not more than 0 working days after the Course Commencement Date |
| 0% | more than 0 working days after the Course Commencement Date |
Note: All application fees paid to TMIS are non-refundable
Notes:
- Student who require assistance for withdrawal or request for refund will need to fill up the "Student Request Form".
- TMIS will review requests for refund based on compassionate reason(s), if any, on a case-by-case basis.
- All refunds will be made in Singapore Dollars within seven (7) working days after receiving the written notice.
- Any bank charges incurred during the course of refund will be borne by the student.
- International students must maintain a minimum of 90% attendance as stipulated by ICA. Breach of regulatory requirement will render cancellation of student pass and no refund of fees will be made.
Transfer/Withdrawal Procedures
- Student is to raise 'Student Request Form' with the attachment of student's letter/email for course transfer or withdrawal. Student will submit the form to Student Services staff for necessary action.
- Student will be interviewed to access and verify the information before approval for proceeding. Approval for transfer or withdrawal will take seven (7) working days.
- Student will be charged for all modules consumed and any outstanding fees incurred.
- For Transfer: Any excess payment will be refunded to the student. If there is insufficient payment, student will have to make the balance payment upon signing the new student contract.
- For Withdrawal: Refund will be made based on the TMIS refund policy.
- 'Letter of Confirmation for Transfer' or 'Letter of Approval for Withdrawal' will be issued to the student within fourteen (14) working days from the student's written request to transfer or withdraw.
- For successful transfer, a new student contract will need to be signed. Existing contract of current course will be terminated.
Deferment Procedures
- Student is to raise 'Student Request Form' with the attachment of student's letter/email for course deferment. Student will submit the form to the Student Services staff for necessary action.
- Student can only defer the course to a maximum period of six (6) months,for extension to another 6 more months, management approval is needed and is on a case by case basis, and with valid reason and attachment of proof.
- Student will be interviewed to access and verify the information before approval for proceeding.
- Outstanding amount is to be made by the student, if any.
- The written notification of the Deferment Letter to the student will be issued within 14 working days from the student’s written request to defer.
- Upon resumption of the class, the student must sign a new student contract or addendum to the original contract.
Refund Procedure
- Finance will proceed with refund processing upon receiving bank details form (from Cashier counter), the student’s written request and approved student request form from the student services executive.
- The refund process for withdrawal requests will be completed within seven working days from the time of the student’s submission of documents to the Student Services/Sales & Marketing Dept.
- For a transfer request, Finance will calculate and issue credit note to the student’s account for the pro-rated amount of the course fee, including the transfer charge during the process.
- On receiving the new student’s signed contract, Finance will issue an invoice for the course fee payable by the student.
- Receipts will be issued upon collection of payment.
- All refunds will be paid via cheque/GIRO based on the name as indicated on the “Student Request Form”.
Student Request Form
The Student Request Form can be obtained through your respective Student Services Executives or Business Development Consultants. Softcopy of the form can be downloaded here.
Refund for Withdrawal Due to Non-Delivery of Course:
- It cannot commence the provision of the Course on the Course Commencement Date;
- It cannot complete the provision of the Course by the Course Completion Date;
- The Course will be terminated before the Course Completion Date;
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The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or
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The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass
TMIS shall notify the Contracting Party within three (3) working days in writing upon knowledge of the above circumstances (each a “Refund Event”).
Where any of the Refund Events in 3.1(a) to (c) of the student contract has taken place, TMIS shall use reasonable efforts to provide alternative study arrangements for the students and shall propose such alternative study arrangements in writing to the Contracting Party, within ten (10) working days of informing the Contracting Party of the Refund Event.
If the Contracting Party accepts the alternative study arrangements
- Reference Student Contract Clause 3.1(a)), The Existing contract will automatically terminate on the date a New written contract is issued,
- All Course Fees and Miscellaneous Fees paid on the existing contract will be refunded within seven (7) working days of the termination,
- Reference Student Contract Clase 3.1(b) to (c)), if the Contract is terminated, TMIS shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party with seven (7) working days of the termination.
If the Contracting Party does not accept the alternative study arrangements
If TMIS does not propose any alternative study arrangements within 10 working days, or the contracting Party does not accept such alternative study arrangements, the contracting party may terminate the contract by way of a written notice to TMIS.
- Reference Student Contract Clase 3.1(a)), Existing contract will be terminated,
- TMIS shall refund all Course Fees and Miscellaneous Fees paid within seven (7) working days of the termination,
- Reference Student Contract Clase 3.1(b) to (c)), if the Contract is terminated, TMIS shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party with seven (7) working days of the termination.
Where any of the Refund Events in Student Contract clause 3.1(d) to (e) has occurred, TMIS shall forthwith terminate the Contract by way of a written notice to the Contracting Party. TMIS shall refund all Course Fees and Miscellaneous Fees paid by the contracting Party within seven (7) working days of the termination.
The following payment methods are accepted by TMIS:
- Cash
- Debit/Credit Cards
- Bank Transfers
- Digital Wallets
- Mobile Payment
- Flywire
- Government Funding (SFC, Funding etc.)
TMIS considers payment after five days from payment due date to be late. Student will be charged S$87.20 (GST inclusive).
On the 6th day after payment due date, student may be barred from classes and assessments till payment is made.
If the payment and late payment penalty are not received after 1 month, the student will be asked for a meeting. If payment is not made after the meeting, TMIS may expel the student.
Students and graduates may write to Student Services This email address is being protected from spambots. You need JavaScript enabled to view it. to request for the following information from the institute:
Student and Performance Outcome
- Passing Rate
- Quality of Passes
- Attrition Rate
Graduate Outcome
- Graduation Rate
- Employment Rate
- Trainees' Feedback on the Quality of Course (TRAQOM)
- Trainees' Feedback on the Outcome of Course (TRAQOM)
