WSQ Conduct Professional Correspondence (SFw)

TGS –2019502694

Introduction

On completion of this unit, participants would have learnt the knowledge and application skills required to conduct professional correspondence in the context of the tour and travel services sector. This involves knowing how to prepare, construct and present customer-needs oriented communication in a courteous and business-like manner.  


Course Objectives

  • Prepare professional correspondence.
  • Construct professional correspondence.
  • Present professional correspondence.


Duration

  • 18 hours
  • 2.5 days (Full-Time)
  • 1.5 weeks (Part-Time)


Mode of Instruction

This 18-hour course uses:
  • Mini lectures - to succinctly explain the concepts and theories
  • Interactive activities - group discussions on knowledge and procedural process.
  • Group and individual exercises for practical activities including role-plays.
  • Independent learning sessions to practice skills and evaluate own progress based on case-studies and games.
  • Mutual sharing and feedback on performance through all formal and informal learning activities and games.
  • Trainer-Student Ratio - 1:20


Target Audience

The main target audience are operational staff from the tourism industry sectors. The job role(s)/occupations that this unit would be relevant to include:
  • Assistant Travel Consultant
  • Assistant Customer Support Executive
  • Assistant Sponsorship Executive
  • Operations Crew
  • Admission and Ticketing Crew
  • Assistant Content and Experience Development Executive
  • Assistant Curator
  • Assistant Education and Programmes Executive
  • Assistant Event Executive
  • Other operational roles in the Tourism industry may be considered


Certification

Upon successful completion of the course and passing all assessments, participant will be awarded with a Certificate of Completion by TMIS.

Entry Requirement

• WPL level 5 and above or
• Preferably 1 GCE ‘N’ Level pass or equivalent
 S$
Tuition Fee 288.00
SELF SPONSORED SINGAPORE CITIZEN / SINGAPORE PR ≥ 21 YEARS ABOVE 
 
Less SSG Funding (Up to 50% of Tuition Fee) 144.00
Tuition Fee after Funding 144.00
GST 23.04
NETT Fee Payable 167.04
SELF SPONSORED SINGAPORE CITIZEN ≥ 40 YEARS ABOVE ONLY
 
Less SSG Funding (Up to 70% of Tuition Fee) 201.60
Tuition Fee after Funding 86.40
GST 23.04
NETT Fee Payable 109.44
   
OTHER FEE
 
Application Fee (non-refundable) 10.00
GST 0.80
NETT Fee Payable 10.80

Company Sponsor for Non-SMEs and SMEs

 

Course Fee Subsidy of up to **70% and **Absentee Payroll Funding for Singaporeans and Permanent Residents Employees

**Subjected to SkillsFuture Singapore (SSG) Terms and Conditions.

 

 

Enhanced Training Support for SMEs

For more information, click here

Terms & Conditions for SSG Funding

Company-Sponsored Applicant 

Short – Course Programme

  • Applicant must be Singaporean or Singapore PR.
  • Applicant must achieve 75% attendance for the unit and pass ALL assessments by TMIS within 2 attempts.
  • SSG funding applies to the course fees only and excludes application fee and re-assessment fee.
  • Should the applicant resign or be terminated during the training, the sponsoring company will not be eligible for funding. If applicant wishes to continue with the course, he/she can apply as Self-Paying Applicant. Terms and conditions apply.
  • The absentee payroll will be disbursed to the company through Enterprise Portal for Jobs and Skills (EPJS) when the participant attain ALL the required SOAs.
  • Applicant must indicate that he/she fully understands the terms and conditions for the SSG funding.
Self-Sponsored Applicant 

Short – Course Programme

  • Applicant must be Singaporean or Singapore PR.
  • Applicant must achieve 75% attendance for the unit and pass ALL assessments by TMIS within 2 attempts.
  • SSG funding applies to the course fees only and excludes Application fee and re-assessment fee.
  • Applicant is liable to pay back the funding if ANY of the following is NOT fulfilled: 
    - Achieved 75% attendance for EVERY units
    - Completed ALL the required units and pass ALL assessments
  • Self-paying applicants are NOT entitled to absentee payroll.
  • Applicant must indicate that he/she fully understands the terms and conditions for the SSG funding.

*SSG Funding is up to 70%, is subjected to Applicant’s age and citizenship.

Enquiry Form

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