WSQ Create Customer Experience (SFw)

TGS – 2018505078

Introduction

On completion of this unit, participants would have acquired the knowledge and application skills needed to create positive customer experience through valued customer-delighting personalised service.  

Course Objectives

  • Recognize customer needs and concerns.
  • Display personalized service.
  • Create value services to delight customer.


Duration

  •  22 hours


Mode of Instruction

  • Mini lecture, discussion and case studies.
  • Trainer-Student Ratio - 1:20


Certification

Upon successful completion of the programme, participants will receive a WSQ Statement of Attainment (SOA).


Target Audience 

  The job role / occupations that this unit would be relevant to:
  • Attraction Host
  • Concierge
  • Customer Service Executive
  • Event Host
  • Passenger Service Executive
  • Premium Lounge Executive
  • Security Personnel
  • Tourist Guide / Tour leader
  • Tram / Cruise / Bus Captain
  • Visitor Centre Executive


Benefits of WSQ Tourism

  • All course syllabus, curriculum, and structure under WSQ framework are designed in accordance to the industry needs of Singapore and skills sets standards by the Singapore Workforce Development Agency (SSG).
  • Students can benefit through a combination of learning instructions during the course of their studies.
  • The Tourism WSQ is recognised by the industry, and allows recognition of learning achievements through a variety of learning options.
  • Certificates are directly awarded by SSG; nationally endorsed and recognised by the tourism industry.
  • WSQ qualifications will help enhance employability locally or overseas.

Entry Requirement

  • Preferably with 1 GCE ‘N’ Level pass or equivalent OR
  • WSQ ES Workplace Literacy Level 5
 S$
Tuition Fee 396.00
SELF SPONSORED SINGAPORE CITIZEN / SINGAPORE PR ≥ 21 YEARS ABOVE 
 
Less SSG Funding (Up to 50% of Tuition Fee) 198.00
Tuition Fee after Funding 198.00
GST 31.68
NETT Fee Payable 229.68
SELF SPONSORED SINGAPORE CITIZEN ≥ 40 YEARS ABOVE ONLY
 
Less SSG Funding (Up to 70% of Tuition Fee) 277.20
Tuition Fee after Funding 118.80
GST 31.68
NETT Fee Payable 150.48
   
OTHER FEE
 
Application Fee (non-refundable) 10.00
GST 0.80
NETT Fee Payable 10.80

Company Sponsor for Non-SMEs and SMEs

 

Course Fee Subsidy of up to **70% and **Absentee Payroll Funding for Singaporeans and Permanent Residents Employees

**Subjected to SkillsFuture Singapore (SSG) Terms and Conditions.

 

 

Enhanced Training Support for SMEs

For more information, click here

Terms & Conditions for SSG Funding

Company-Sponsored Applicant 

Short – Course Programme

  • Applicant must be Singaporean or Singapore PR.
  • Applicant must achieve 75% attendance for the unit and pass ALL assessments by TMIS within 2 attempts.
  • SSG funding applies to the course fees only and excludes application fee and re-assessment fee.
  • Should the applicant resign or be terminated during the training, the sponsoring company will not be eligible for funding. If applicant wishes to continue with the course, he/she can apply as Self-Paying Applicant. Terms and conditions apply.
  • The absentee payroll will be disbursed to the company through Enterprise Portal for Jobs and Skills (EPJS) when the participant attain ALL the required SOAs.
  • Applicant must indicate that he/she fully understands the terms and conditions for the SSG funding.
Self-Sponsored Applicant 

Short – Course Programme

  • Applicant must be Singaporean or Singapore PR.
  • Applicant must achieve 75% attendance for the unit and pass ALL assessments by TMIS within 2 attempts.
  • SSG funding applies to the course fees only and excludes Application fee and re-assessment fee.
  • Applicant is liable to pay back the funding if ANY of the following is NOT fulfilled: 
    - Achieved 75% attendance for EVERY units
    - Completed ALL the required units and pass ALL assessments
  • Self-paying applicants are NOT entitled to absentee payroll.
  • Applicant must indicate that he/she fully understands the terms and conditions for the SSG funding.

*SSG Funding is up to 70%, is subjected to Applicant’s age and citizenship.

Enquiry Form

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