TGS – 2018505078
Introduction
On completion of this unit, participants would have acquired the knowledge and application skills needed to create positive customer experience through valued customer-delighting personalised service.
Course Objectives
- Recognize customer needs and concerns.
- Display personalized service.
- Create value services to delight customer.
Duration
- 22 hours
Mode of Instruction
- Mini lecture, discussion and case studies.
- Trainer-Student Ratio - 1:20
Certification
Upon successful completion of the programme, participants will receive a WSQ Statement of Attainment (SOA).
Target Audience
The job role / occupations that this unit would be relevant to:
- Attraction Host
- Concierge
- Customer Service Executive
- Event Host
- Passenger Service Executive
- Premium Lounge Executive
- Security Personnel
- Tourist Guide / Tour leader
- Tram / Cruise / Bus Captain
- Visitor Centre Executive
Benefits of WSQ Tourism
- All course syllabus, curriculum, and structure under WSQ framework are designed in accordance to the industry needs of Singapore and skills sets standards by the Singapore Workforce Development Agency (SSG).
- Students can benefit through a combination of learning instructions during the course of their studies.
- The Tourism WSQ is recognised by the industry, and allows recognition of learning achievements through a variety of learning options.
- Certificates are directly awarded by SSG; nationally endorsed and recognised by the tourism industry.
- WSQ qualifications will help enhance employability locally or overseas.
Entry Requirement
- Preferably with 1 GCE ‘N’ Level pass or equivalent OR
- WSQ ES Workplace Literacy Level 5
| S$ | |
|---|---|
| Tuition Fee | 396.00 |
SELF SPONSORED SINGAPORE CITIZEN / SINGAPORE PR ≥ 21 YEARS ABOVE |
|
| Less SSG Funding (Up to 50% of Tuition Fee) | 198.00 |
| Tuition Fee after Funding | 198.00 |
| GST | 35.64 |
| NETT Fee Payable | 233.64 |
SELF SPONSORED SINGAPORE CITIZEN ≥ 40 YEARS ABOVE ONLY |
|
| Less SSG Funding (Up to 70% of Tuition Fee) | 277.20 |
| Tuition Fee after Funding | 118.80 |
| GST | 35.64 |
| NETT Fee Payable | 154.44 |
OTHER FEE |
|
| Application Fee (non-refundable) | 10.00 |
| GST | 0.90 |
| NETT Fee Payable | 10.90 |
|
Company Sponsor for Non-SMEs and SMEs |
|
|
Course Fee Subsidy of up to **70% and **Absentee Payroll Funding for Singaporeans and Permanent Residents Employees **Subjected to SkillsFuture Singapore (SSG) Terms and Conditions.
|
Enhanced Training Support for SMEs
For more information, click here.
Terms & Conditions for SSG Funding
Company-Sponsored Applicant
Short – Course Programme
- Applicant must be Singaporean or Singapore PR.
- Applicant must achieve 75% attendance for the unit and pass ALL assessments by TMIS within 2 attempts.
- SSG funding applies to the course fees only and excludes application fee and re-assessment fee.
- Should the applicant resign or be terminated during the training, the sponsoring company will not be eligible for funding. If applicant wishes to continue with the course, he/she can apply as Self-Paying Applicant. Terms and conditions apply.
- The absentee payroll will be disbursed to the company through Enterprise Portal for Jobs and Skills (EPJS) when the participant attain ALL the required SOAs.
- Applicant must indicate that he/she fully understands the terms and conditions for the SSG funding.
Self-Sponsored Applicant
Short – Course Programme
- Applicant must be Singaporean or Singapore PR.
- Applicant must achieve 75% attendance for the unit and pass ALL assessments by TMIS within 2 attempts.
- SSG funding applies to the course fees only and excludes Application fee and re-assessment fee.
- Applicant is liable to pay back the funding if ANY of the following is NOT fulfilled:
- Achieved 75% attendance for EVERY units
- Completed ALL the required units and pass ALL assessments - Self-paying applicants are NOT entitled to absentee payroll.
- Applicant must indicate that he/she fully understands the terms and conditions for the SSG funding.
*SSG Funding is up to 70%, is subjected to Applicant’s age and citizenship.
